Training sessions for Care Home staff

Cancellation Policy

PLEASE NOTE THE FULL TERMS & CONDITIONS WILL BE SHARED ALONGSIDE YOUR CONFORMATION. This is a summary relevant to your booking- please take the time to read the full T&C's carefully. 1. APPOINTMENTS - Individuals can book Ostara's individual appointments without the need for a subscription - Long term care establishments, including Independent Living Facilities, (all referred to as LTCE's) can add extra services as needed to their existing subscription to receive tailored physiotherapy services on a monthly basis. 2. PAYMENT Please note that Ostara is a cashless operation where possible Payment for this service will be generated via invoice- invoices will be sent by Ostara on a monthly basis and be paid within 30 days of receipt. 4. CAPACITY & CONSENT - All people receiving services from Ostara must provide informed consent - Any person who lacks capacity to make this decision will be supported to do following the principles of the Mental Capacity Act (2005) 5. Cancellations - In the event of a session needing to be rescheduled, ie. due to ill health/hospital admission, please provide as much notice as possible (ideally at least 48hrs) - In the event of a session needing to be cancelled, ie. change of mind, please provide at least 48hrs notice. If 14 days are provided, a 50% return of deposit can be processed. - If able to provide proof of significant ill health preventing further physiotherapy requirements, death (of the client or a loved one) or attendance at a funeral, a full refund of the deposit can be arranged 6. Travel expenses - Please note that travel expenses are free within 15 miles (as travelled) of the SG12 postcode. Additional mileage will be charged at £2 per mile. Expenses will be added to the total amount payable where relevant.

Contact Details