Follow Up Appointment
For people who require further support after their initial appointment
Service Description
After your initial appointment with Ostara, you may require further support. During the initial assessment, Ostara will always signpost you to other services where this is appropriate. It may be an NHS referral, or care from a voluntary or charitable organisation. But sometimes, it may be that further input from Ostara would be recommended to help you achieve the goals set in the initial consultation. Whatever your needs, Ostara is here to support you.
Cancellation Policy
PLEASE NOTE THE FULL TERMS & CONDITIONS WILL BE SHARED ALONGSIDE YOUR CONFORMATION. This is a summary relevant to your booking- please take the time to read the full T&C's carefully. 1. APPOINTMENTS - Individuals can book Ostara's individual appointments without the need for a subscription - Long term care establishments, including Independent Living Facilities, (all referred to as LTCE's) can add extra services as needed to their existing subscription to receive tailored physiotherapy services on a monthly basis. 2. PAYMENT Please note that Ostara is a cashless operation where possible Payment for this service will be generated via invoice- invoices will be sent by Ostara on a monthly basis and be paid within 30 days of receipt. 4. CAPACITY & CONSENT - All people receiving services from Ostara must provide informed consent - Any person who lacks capacity to make this decision will be supported to do following the principles of the Mental Capacity Act (2005) 5. Cancellations - In the event of a session needing to be rescheduled, ie. due to ill health/hospital admission, please provide as much notice as possible (ideally at least 48hrs) - In the event of a session needing to be cancelled, ie. change of mind, please provide at least 48hrs notice. If 14 days are provided, a 50% return of deposit can be processed. - If able to provide proof of significant ill health preventing further physiotherapy requirements, death (of the client or a loved one) or attendance at a funeral, a full refund of the deposit can be arranged 6. Travel expenses - Please note that travel expenses are free within 15 miles (as travelled) of the SG12 postcode. Additional mileage will be charged at £2 per mile. Expenses will be added to the total amount payable where relevant.
Contact Details
07449 743 937
katie@ostaraservices.com
7 Barley Ponds Close, Ware, UK